Portfolio Details & Case Studies
Official portfolio documentation and proven case studies delivered for leading enterprises by PT Cloudlink Ardtech Indonesia.
Aplikasi Customer Service CRM, Sistem Komunikasi VoIP & Cloud VPS
PT. Aru Raharja partnered with Cloudlink to build a comprehensive Customer Support ecosystem unifying a web-based Customer Service & Ticketing CRM app, enterprise VoIP voice communication, and low-latency Cloud VPS compute.
Project Scope & Implementation
Integrated Customer Service & Helpdesk CRM Application
Design and deployment of an integrated web Customer Service application combining ticket routing, automated agent distribution, multi-channel customer history, and satisfaction analytics currently active in production.
- Full-production helpdesk platform actively utilized by customer care representatives
- Automated ticket allocation based on category taxonomy and staff agent availability
- Performance analytics dashboard tracking Service Level Agreement (SLA) resolution times
Enterprise VoIP Telephony System & IP-PBX
Provision of enterprise internet telephony (VoIP) channels with modern IP-PBX architecture, automated call recording, and intelligent interactive routing for the customer support team.
- Resilient voice connections with crystal-clear HD Voice audio standards
- Automated voice recording archiving for Quality Assurance evaluations
- Up to 60% operational telecommunication tariff efficiency
High-Availability Dedicated Cloud VPS Infrastructure
Low-latency dedicated Cloud VPS hosting powering ticket databases and telephony backends with a 99.9% uptime SLA guarantee.
- Isolated compute allocation backed by ultra-fast SSD/NVMe enterprise storage
- Automated daily backup routines guaranteeing comprehensive data integrity
- 24/7 Proactive threat mitigation and network firewall management
"Cloudlink’s Customer Service CRM platform and VoIP lines have doubled our resolution response speed across all client touchpoints."